FAQ's
We’re so happy to have you here.
We’ve put together answers to our most commonly asked questions to make your experience with YLNOS as smooth as possible.
If you have any other enquiries, please reach out to us directly at hello@ylnos.com.au — we’re always here to help.
Orders & Shipping
Where do you ship from?
All orders ship directly from Sydney, Australia.
Do you ship internationally?
Not at launch — we currently ship within Australia only. We’re working on expanding international shipping soon. Please follow our socials to stay updated, and thank you for your patience as a small growing brand.
How long will my order take to arrive?
Standard Delivery (Australia-wide):
2–8 business days via Australia Post. Shipping is $9.95.
Express Delivery:
1–4 business days via Australia Post Express. Shipping is $14.95.
Local Delivery (within 6km):
Available for customers within a 6km radius of our location. We personally deliver your order to your door.
As a small brand, we pack and send each order ourselves — thank you for your patience while we prepare your order with care. We also charge only a portion of our courier costs so we can keep our product quality high while still offering fair and accessible delivery options.
How can I track my order?
You’ll receive an email with your Australia Post tracking link once your order has been dispatched.
If you have any issues with your order or your tracking, please contact us at hello@ylnos.com.au — we’re here to help.
Returns
Do you accept returns or exchanges?
We don’t offer change-of-mind returns, but if your item arrives faulty, damaged, or incorrect, we’ll take care of it.
Please refer to our Returns Policy for details.
What if my product arrives damaged?
If something isn’t right, please email us at hello@ylnos.com.au with photos or videos within 7 days of receiving your order — we’ll resolve it for you quickly.
Yoga Mat
What are YLNOS yoga mats made of?
Our mats are made from premium PU (polyurethane) on the surface for superior grip and natural tree rubber on the base for durability, cushioning, and eco-conscious support. They’re free from PVC, latex, and toxic dyes.
What size and thickness are your mats?
Our mats are 185cm x 68cm with a 5mm thickness — designed for cushioning and stability without losing connection to the ground.
Weight: 2.8kg–3kg depending on the material.
How do I clean my YLNOS yoga mat?
To keep your mat in its best condition:
– Avoid practising with oils, lotions, or makeup, as they can mark the PU surface.
– Clean with a PU-safe mat spray or a gentle diluted soap.
– Wipe with a damp cloth and let it air-dry completely in the shade before rolling.
– Keep away from direct sunlight and high heat.
– For added protection and longevity, we recommend storing and transporting your mat in a YLNOS mat carrier, available in our bundle.
What’s the difference between PU and High-Solid PU mats?
High-Solid PU is an elevated, refined version of conventional PU. It’s created through a specialised production method that increases the solid content in the material, giving it a denser, smoother, and more resilient surface.
This results in stronger durability, better moisture resistance, and consistently reliable grip — even in heated or high-intensity practice.
For more details, please see our High-Solid PU information page.
Are your mats suitable for hot yoga or sweaty practice?
Yes — all YLNOS mats perform well in sweaty and heated practice, offering strong grip and steady support throughout your flow.
To care for your mat, avoid direct sunlight, clean it regularly, and store it in your YLNOS mat carrier to keep it free from dust and protected between practices.