Privacy Policy

Effective Date: 25/11/2025

Last Updated: 25/11/2025

YLNOS (“YLNOS,” “we,” “our,” “us”) respects the privacy of our customers and is committed to protecting the personal information you provide to us. This Privacy Policy sets out how we collect, use, store, and disclose information when you access our website www.ylnos.com.au, purchase our products, or otherwise interact with us.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Name, email address, phone number.
  • Billing and shipping addresses.
  • Account login details (if you choose to create an account).
  • Purchase history and order details.

Payment Information

  • Payment details are processed securely by third-party payment providers (e.g., Shopify Payments, PayPal, Afterpay).
  • We do not store or have access to full credit card numbers.

Technical and Analytical Information

  • Internet Protocol (IP) address.
  • Browser type, device type, operating system.
  • Website usage data (e.g., pages visited, time spent).
  • Cookies and tracking data (see section 5).

2. How We Collect Information

We may collect information:

  • Directly from you when you place an order, create an account, subscribe to our newsletter, or contact us.
  • Automatically through cookies and analytical tools when you browse our website.
  • From third parties where necessary (e.g., payment gateways, delivery providers).

3. How We Use Information

We use the information we collect to:

  • Process, fulfil, and deliver customer orders.
  • Provide customer service and respond to enquiries.
  • Communicate with you regarding your purchases, account, or updates to our services.
  • Send marketing communications (only where you have consented and with the option to unsubscribe at any time).
  • Improve our website, services, and product offerings.
  • Prevent fraud and ensure compliance with applicable laws.

4. Disclosure of Information

We do not sell or trade personal information. We may disclose personal information to trusted third parties where necessary to operate our business, including:

  • Shopify, our eCommerce platform.
  • Payment processors such as Shopify Payments, PayPal, or Afterpay.
  • Logistics and delivery providers such as Australia Post, Sendle, or DHL.
  • Analytics and marketing service providers such as Google Analytics, Klaviyo, or Meta Ads.

Some of these providers may process or store data outside Australia, including in the United States, Canada, and Singapore.

5. Cookies and Tracking

Our website uses cookies to enhance your experience. Cookies may be used to:

  • Enable essential website functionality (e.g., shopping cart, checkout).
  • Collect analytical information to understand website usage.
  • Deliver targeted marketing and advertising (where you have consented).

You may disable cookies in your browser settings; however, this may affect the functionality of certain features on our website.

6. Data Security

We take reasonable steps to safeguard personal information against misuse, loss, or unauthorised access. Measures include:

  • SSL (Secure Socket Layer) encryption for website transactions.
  • Use of secure third-party payment providers.
  • Restricted access to personal data within our business.

While we adopt best practices, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable laws, you may:

  • Request access to the personal information we hold about you.
  • Request correction or updating of your information.
  • Request deletion of your personal data (except where retention is required by law, e.g., for taxation purposes).
  • Opt out of marketing communications at any time.

Requests can be made by contacting us.

8. Children’s Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from individuals under 13 years of age. If you believe that a child has provided us with personal information, please contact us so that we can remove it.

9. Amendments to This Privacy Policy

YLNOS may update this Privacy Policy from time to time to reflect changes in business practices, technology, or legal obligations. The revised version will be effective once posted on our website with the “Last Updated” date amended accordingly.

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of New South Wales, Australia, and you submit to the exclusive jurisdiction of the courts of New South Wales.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us.